Terms And Conditions
Company Details :-
World Of Accessories
Contact Us :- sales@world-of-accessories.co.uk
Office Hours :- Monday to Friday 9am to 5pm (Weekends :- Closed )
Registered Office :-
Regent House,
Shirley
B90 3DN
Please note this is our Registered Office ONLY and we do not sell or store products at this address
Delivery schedule:
We try to process all orders, where possible, the same days as you order, and although orders often arrive the next day please allow at least 3-5 working days from dispatch for delivery within the
Returns & Refunds
To return a item you need to print the PDF form avaliable here and follow he instructions on it :-
We will not accept under any circumstances returns that do not have the fully completed returns form and RA Number, they will be, resealed, marked “Return To Sender” and handed back to the Royal Mail,
Also Before Sending a item Please Note
We will only accept items for a refunded that are returned within 28 days of purchase, unless a item is faulty it needs to be unused and in there original packaging.
Refunds will be done in the same way as you paid i.e. if you paid by PayPal it will go back into your PayPal account, if you paid by card it willl be refunded back onto the same card used to pay.
Please allow at least 12 days for a refund to appear as it can take 2-4 days for your parcel to reach us, Returns are then only processed twice a week and also it can take 3-5 for a credit to appear on your credit card/bank statement.
Please also note for health and safety reasons we will not offer refunds on headphones or bluetooth headsets once the seal has been broken. We will only exchange faulty items on a like for like basis. Please make sure you wish to keep the product before you open the seal.
We also do not refund postage unless an item is faulty.
Payment:
We accept payment by Credit/Debit Card, Cash, Cheques & PayPal.
Privacy Policy:
Your Details:-We will not sell your details or share your details with any third party.
Card Details :-We do not store credit card details nor do we share customer details with any 3rd parties and we are compliant to Payment Card Industy Data Security Standard (PCI DSS)
Security & Identity Checks
We randomly select and check orders:- So we reserve the right to ask for further proof of ID once a order is placed and will swap and exchange information with Law Enforcement agencies and credit card processing companies to prevent Fraud.
Copyright
The content of this Website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is the exclusive property of World Of Accessories and is, unless specifically stated otherwise, protected by copyright, and other intellectual property rights.
It is published by us and may not be reproduced other than by downloading and viewing on a single CPU and/or printing a single hard copy, for private or internal business purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights reserved.
The trade marks, logos and service marks shown on our website, unless otherwise specified, are the trade marks of World-Of-Accessories No rights are granted to use any of them without our prior written consent.
Any infringement of our rights will result in appropriate legal action. Any framing of this Website is prohibited.
E-mails :
We only keep copies of E-mails for a maximum of 3 months.
Recycling.
At World Of Accessories we try and use the least packaging possible to save the enviroment and also we are compliant to :-
Waste Batteries and Accumulators Regulations
Waste Electrical Electronic Regulations E.C. Directive 2002/96/EC
Packaging:
At World Of Accessories , we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.
Deliveries to
For
Incorrect, Faulty or Damaged Goods
If you are not happy with your purchase or the item is faulty/incorrect please E-mail us at SALES@WORLD-OF-ACCESSORIES.CO.UK telling us what the problem is and quoting your order number. We will then E-mail you back telling you what to do. Please do not send the goods back until instructed to.
When returning a item we strongly suggests that all customers obtain a proof of postage or for higher value items send them by recorded or registered post therefore if the Royal Mail do loose any item you can then claim for it against the Royal Mail as we do not accept liability for returned items that are not delivered.
Warranty/Guarantee periods
All goods are guaranteed for the following periods :- 12 Months from date of purchase.
Loss, Damage or Injury *
Please note we will not be held responsible for any loss damage or injury caused by. misuse or miss installation of any product sold on this site. Instructions provided are meant to help in purchase decision if in doubt you should seek profesional advise before installing or using any product once it has been purchased.
Lost Delivery’s
If your delivery does not arrive within 7 days please E-mail us at SALES@WORLD-OF-ACCESSORIES.CO.UK quoting your order number.
Please note that no liability will be accepted for lost delivers when an incorrect/incomplete address and/or postcode has been provided.
Due to the high loss of parcels sent to Colleges (inc Halls of Residence) , Schools, University’s & Hospitals we will no longer accept responsibility for undelivered parcels sent to these institutions if in doubt please provide a secure residential or business address to send items too.
We will not accept any liability for missing orders or items missing from delivery's that are not reported as missing within 28 days of ordering.
Bulk/Trade Sales :-Our 14 day refund policy does not apply to bulk or trade orders.
We do not offer refunds for Bulk or Trade orders under any circunstances we will only exchange any faulty items. We consider Bulk or Trade orders to be orders placed by other traders or business.
Photos
Please note that as our stock changes daily photos are for example only and meant as a guide not as the exact item you will receive.
Non Original Accessories
Please note that all accessories are non Original unless it is clearly stated that they are Original or Genuine in the description text and/or title.
Free iPhone tools.
Please note these are limited to one set of free tools per order not per item.
Batteries
While most of our stock is brand new we reserve the right to supply Grade A batteries if new is not available - Grade A Batteries are taken from 14 day retail phones that have been briefly used. They have been tested to original manufacturers spec and are in perfect working order. They may have minor barely visible cosmetic marks. They are great value over non genuine batteries.
Order History.
Please note that order history is only available for 12 months after you order after this period all orders are archived.
Our Freepost Address
Please note that our Freepost address is to help you as a customer return low value or faulty items at our expense and it is un-insured therefore it is the responsibility of YOU the sender to make sure adequate cover against loss, non delivery or theft is taken out with the Royal Mail before returning items.
We now understand that the due to high losses of items sent to Freepost address's across the UK the Royal Mail will not insure you even if you do have proof of postage.
If in any doubt check you are fully insured at your local post office before sending items back.
We reserve the right to bill for the use of our Freepost address if it is used without our consent or used to return non faulty goods.
Waste Batteries and Accumulators Regulations
Under the Waste Battery Regulations, World of Accessories are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post) to arrange this please call us on 01564-777231. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste. Please call us to arrange this as WEEE should not be returned to our Freepost address we will provide a seperate address for this.
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